Banking sector is going through a dramatic change in view of expansion, rural inclusion, use of technology and varied range of new products and services.
Banking Principles, Products and Operations is a basic comprehensive program designed to familiarize the students aspiring to move into banking sector and new employees of the banks, with all the products and services offered by a bank. It also gives emphasis on how these products and services and delivered in view of prevailing legal, regulatory and technological framework.
The main objective of this program is to make learner understand and capable of addressing the day to day banking requirement of a customer. The program aims at making learners capable of providing end to end solution to varied needs & customer requirements by use of sound knowledge about products & processes, applicable technology and legal & regulatory framework.
Learners are able to:
- Handle customers with respect to any banking service requirements at branch level.
- Able to advice customers with appropriate product and service
- Provide end to end solutions depending upon the category of customer
- Able to cross sell the other relevant / allied products and services.
- Built up long term relationship with prospective clients.
|S No||Chapter||Topic||Learning Hrs|
|1||Origin & History of Money, Banking.||Evolution of money, Origin of banking, Banking Functions, framework and generic overview of banking business. Assets, Liabilities, Transaction Services.||2 hours|
|2||Understanding Banking Functions Retail Banking & Channels||Retail banking – Features, Characteristics, advantages and constraints. Banking Channels: Branch Banking, ATMs, Net Banking, Phone Banking, Mobile Banking.||3 hours|
|3||Types of Customers, Banker Customer Relationship||Individuals, Firms, HUF, Trusts, Societies, Clubs, Self Help Groups, Bankers right & obligations, Lien & setoff, appropriations, Secrecy and disclosures.||2 hours|
|4||Types of Deposits||Types of deposits. Demand Deposit, Saving Accounts, Current Accounts, Term Deposit, 2in1 account, Recurring Deposit. Comparison with other investment products,||2 hours|
|5||Account Opening, Operations, KYC & AML||Account opening for various types of Customers, KYC & AML compliance is important; key elements of a KYC policy: Customer Acceptance Policy and Customer Identification.||2 hours|
|6||Cash operations & Cheque collection services||Introduction to Payments; Opening cash, Cash Payments, Closing cash, Elements of Cheques; Types of cheques; Cheque Truncation System, Demand Draft||2 hour|
|7||Electronic Payments & Remittances services||ECS Debit and ECS Credit process; features and benefits of NEFT and RTGS. Pay-orders, demand drafts||3 hour|
|8||Business Credit||Concept of credit, 5 Cs, Margin, Debt, Equity, Security, Collaterals, Working capital finance, CC limits, BGs, Fixed Asset Finance.||3 hours|
|9||Forex and Tresury||Forex Machanism, Markets, Currency, Trading, Movement of rates, Forward, Future, Swaps.||3 hours|
|10||Retail Credit & Cross Selling||Loan products (Secured and Unsecured); Key Terms such LTV, Tenure, IRR wrt HL, LAP, VL, PL & Credit cards. Rural Finance||4 hours|
|11||Allied Services – TPP Mutual Funds, LI, GI, Direct equities, Bonds. Aligned with NISM, AMFI & IRDAI certification.||Introduction to Mutual Funds; Key Terms, NAV and various types of Mutual Funds based on structure, investment objective, investment plan. Understanding Insurance – Basics of Life insurance, Motor Insurance, Health Insurance, Liability covers. Traditional and market linked plans.||6 hours|
|12||Business Etiquettes||Business meeting and Telephonic Etiquette for a Sales Officer for Impactful Customer Interaction. Acting as Brand Ambassador, Grooming for a sales officer.||3 hours|
|13||Regulatory Environment & Trends in Banking||Regulatory Environment, Understanding regulators, who regulates what, Monetary policy, Trends and Challenges in banking. Banking Ethics, Use of Technology in banking.||4 hour|
- Lectures 0
- Quizzes 0
- Duration 3 hours
- Skill level All level
- Language English
- Students 273
- Assessments Yes